SHIPPING INFORMATION

Our couriers are DHL and GLS. We guarantee a fast shipping with delivery within 3 business days.

The expected delivery time is within 2 or 3 business days.  Delivery time may change from 2 to 5 business days, depending on the product availability and location.

You can track your order by clicking on the “Track your order” link at the top right of the page www.terrasolis.com. Enter your ID code and billing email address used during the purchase. After entering the above-mentioned data click on “Track” and you will receive the confirmation e-mail

Registration is not mandatory. Customers can buy all products sold in the electronic catalogue on www.terrasolis.com both after registration and through the visitor mode (Guest).

PAYMENTS AND PURCHASES

You can buy products on our website by following a specific purchase procedure, which consists in selecting the products of interest and then adding them to a virtual shopping cart. After selecting the preferred products and adding them to the shopping cart, you will be invited to register with the website, providing the required data (name, surname, etc) as well as the address where to deliver the selected products, the billing address and a telephone number on which you can be contacted in relation to the purchase made, in case these data differ from the ones provided during the registration. At the end of this procedure you will get a summary of the order to be executed, whose contents can be modified. Subsequently you will need to expressly approve the general sale conditions by ticking the relative check box on the website. Once the order has been confirmed, you are required to select the preferred payment method and shipping option allowing the seller to proceed with the order execution.

Through a “wishlist” you can create a list of desired products whose availability and price can be constantly monitored. When the chosen products become available again or undergo a price change the system will notify you by email.

The consumer can make payment at the time of purchase by credit card, PayPal, payment with cash on delivery or other payment methods indicated on the website, then he will be required to communicate relevant data via a secure socket connection. The seller reserves the right to check the personal details provided by the consumer for accounting and administration purposes. For payments by credit card, the purchase amount will be charged only upon receipt of the order by Inserbo srl.

Of course, you can cancel your order before it is sent by contacting us in the Customer service section.